Terms of service

About Moksh Deepam

Moksh Deepam is a partnership firm selling devotional products through this website. These terms explain shopping with us and our Seva commitment.

Products, prices and checkout

Check the product description, selected options, quantity, price and any applicable charges before placing your order. Product prices and available offers are shown on the website, and your order total is shown at checkout.

Seva is funded by Moksh Deepam. There is no separate Seva payment or donation to add at checkout.

Delivery, returns and privacy

We currently deliver within India. Our Shipping policy explains dispatch, delivery and charges. Our Refund policy explains how to request help with a damaged or incorrect item. Our Privacy policy explains how personal information is handled. Nothing in these terms limits your rights under applicable consumer law.

Our Seva promise

For every product purchased and delivered, Moksh Deepam funds one human meal for people in need from its own profits. You pay nothing extra for this Seva. Cow feeding is additional seva; it does not replace the human meal and is not a fixed fodder serving promised with each product.

How products are counted

The promise is per product, not per order. One purchased and delivered product funds one human meal; two products fund two meals; three products fund three meals. Each purchased product in a bundle counts separately when delivered, and discounted products also count.

Complimentary gifts are not purchased products. Items left in a cart, cancelled before delivery or never delivered do not count. For an order delivered in parts, the commitment is counted as each purchased product is delivered.

No extra payment from you

Moksh Deepam is responsible for funding and arranging the service. No donation, contribution or Seva fee is added to your order. You pay the product price and any ordinary charges clearly shown at checkout; any applicable delivery charge is separate from Seva.

Returns and refunds

Seva does not change your return or refund rights. We will not deduct meal costs or other Seva spending from an eligible refund, and you will not be asked to reimburse us for Seva. Once a purchased product has been delivered, a later return or refund does not remove our one-meal commitment for that product.

Showing the service completed

As the service takes place, we will share dated photographs, videos and reels on our website and social media. A delivered product creates our meal commitment; it does not mean that meal has already been served. Our updates will distinguish commitments from service completed and will not count cow feeding as human meals.

Public updates will use aggregate information rather than customer names, contact details or individual order information. We will obtain separate permission before identifying a customer publicly. Images and stories will be shared with appropriate permission and care for the dignity and privacy of people receiving the service.

Changes to the promise

These terms apply to purchases made while this Seva promise is offered. Any future change will be clearly explained and will not reduce a commitment already made for a qualifying purchase.

Questions about Seva

If you would like to understand our promise or raise a concern about a service update, please contact us.

Email mokshdeepam@gmail.com or message us on WhatsApp at +91 88188 28872.

Customer complaints

Grievance Officer: Mahesh Dangi, Executive Manager
Phone: +91 97530 89133
Email: mokshdeepam@gmail.com

You may contact us about an order, refund, privacy concern or our Seva promise. We will acknowledge a complaint within 48 hours and work to resolve it within one month of receipt, in accordance with applicable requirements.