Refund policy

Returns for damaged or incorrect items

If your order arrives damaged or you receive an incorrect item, please contact Moksh Deepam within 3 days of delivery to request a return.

Our standard return offer covers damaged or incorrect items. Change-of-mind returns are not accepted. This policy and the 3-day reporting request do not limit any rights or remedies available to you under applicable consumer law.

Return shipping

Moksh Deepam will cover return shipping for damaged or incorrect products.

How to request a return

Email mokshdeepam@gmail.com or contact us on WhatsApp at +91 88188 28872. Include your order number and a description of the issue so we can help arrange the return.

Approved refunds

We initiate approved refunds within 3 working days. This is the time for us to initiate the refund; it is not a guarantee that the amount will appear in your account on the same day.

For Cash on Delivery (COD) orders, we need the necessary refund payment details from you before we can pay the refund. We will contact you to arrange this. The 3-working-day initiation period starts once the refund has been approved and we have received the required details.

Seva and your refund

Our Seva promise does not change your return or refund rights. No meal costs or other Seva spending will be deducted from an eligible refund, and you will not be asked to reimburse Moksh Deepam for Seva.

A product cancelled before delivery or never delivered does not count towards the meal promise. Once a purchased product is delivered, a later return or refund does not remove our commitment to fund one human meal for it. Cow feeding remains additional seva.

Customer complaints

Grievance Officer: Mahesh Dangi, Executive Manager
Phone: +91 97530 89133
Email: mokshdeepam@gmail.com

You may contact us about an order, refund, privacy concern or our Seva promise. We will acknowledge a complaint within 48 hours and work to resolve it within one month of receipt, in accordance with applicable requirements.